Terms & Conditions mae 44 — The Complete Guide for Malaysian Players

Welcome to mae 44 (mae44.plus), an online entertainment and Sports Betting platform operating for users in Malaysia. These Terms & Conditions ("Agreement") govern your access to and use of the platform, website, mobile application, and all services provided by mae 44.

This agreement is a legally binding contract between you as the user and mae 44 as the platform operator. By registering an account or accessing any part of mae 44's services, you automatically and fully agree to be bound by all terms set out herein, together with Privacy Policy and Responsible Gaming Policy .

If at any point you do not agree with any part of these Terms & Conditions, please stop using the mae 44 platform immediately and contact our support team to close your account in an orderly manner.

To register and use mae 44 services, you must fully meet all of the following eligibility requirements:

• At least 21 years old on the date of registration
• Be a Malaysian citizen or a valid permanent resident of Malaysia
• Hold an active Malaysian phone number for verification purposes
• Hold a valid Malaysian identity card (MyKad) or passport for KYC (Know Your Customer) purposes
• Never previously banned or prohibited from using the mae 44 platform
• Not registering on behalf of another person or corporate entity without mae 44's written authorisation

Each user is only permitted to register one (1) account only. Registering multiple accounts under the same individual is strictly prohibited and constitutes a serious violation of mae 44's Terms & Conditions. Any attempt to create duplicate accounts will result in the closure of all associated accounts and the forfeiture of any winnings or accumulated balances.

Mae 44 reserves the right to decline any registration application without providing a reason, at our sole and absolute discretion.

You are solely responsible for keeping your mae 44 account login credentials secure, including your username, password, and two-factor authentication (2FA) code. mae 44 recommends the following security measures:

• Use a strong password (minimum 8 characters, combining uppercase, lowercase, numbers, and symbols)
• Enable two-factor authentication (2FA) for an additional layer of security
• Do not share your login credentials with anyone, including family members
• Always log out fully after each session, especially on shared devices
• Notify mae 44 support immediately if you notice any suspicious activity

Mae 44 will not be held liable for any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials. However, if you promptly report a security breach, our team will make every effort to help recover your account as quickly as possible.

Mae 44 supports a wide range of Malaysia's digital payment methods for the convenience of our members. All transactions are processed in Malaysian Ringgit (RM/MYR).

Accepted Payment Methods:

All withdrawals must be made to a bank account or eWallet registered under the same name as your mae 44 account. Withdrawals to third-party accounts are strictly prohibited. mae 44 reserves the right to request additional identity verification documents before processing withdrawals of MYR 5,000 and above.

Mae 44 does not charge any processing fees for deposits or withdrawals. However, third-party payment service providers may impose their own charges, which are beyond mae 44's control.

Mae 44 offers a wide range of bonuses and promotions to our members, including Welcome Bonus, weekly cashback, parlay bonuses, refer-a-friend bonuses, and special seasonal promotions. All bonuses are subject to the specific conditions stated in their respective bonus terms.

General Bonus Terms Applicable to All Promotions:

• Each bonus may only be claimed once per member, unless otherwise stated
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn
• Bets placed at odds below 1.50 do not count towards meeting rollover requirements
• Bonuses are non-transferable to other members and cannot be converted to cash without fulfilling the wagering requirements
• Mae 44 reserves the right to void any bonus suspected of being obtained through fraud, abuse, or a breach of terms
• Bonus validity periods are as stated in the specific bonus terms — the default is 30 days unless otherwise specified

The use of bots, automated betting systems, or any method deemed by mae 44 to constitute bonus abuse will result in bonus cancellation and possible account closure. mae 44 employs sophisticated risk detection systems to identify bonus abuse patterns.

All bets placed on mae 44, whether for Sports Betting (Malaysia Super League football, EPL, BWF badminton, tennis, e-sports) or casino games (blackjack, roulette, baccarat, Live Casino), are subject to each game's specific rules as well as the following general rules:

• All confirmed bets are final and cannot be amended or cancelled by the player
• Mae 44 reserves the right to void or cancel bets placed based on incorrect information or during a technical disruption
• In the event of a dispute regarding match results, the official outcome from the relevant sports organisation's official source shall be final
• Matches delayed by more than 36 hours will be deemed void and all bets will be refunded
• Bets placed in live casino games are final once the dealer announces "no more bets"
• Mae 44 reserves the right to decline or limit bets from any player at our absolute discretion

The use of any software that provides an unfair advantage in games — including automated betting bots, card-counting software for blackjack, or tools that exploit any technical vulnerability on the mae 44 platform — is strictly prohibited and may result in immediate account closure with forfeiture of all balances.

Mae 44 is committed to protecting the privacy and personal data of all our members in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Full details on how we collect, store, and use your personal data can be found in Privacy Policy ours, which form part of this Agreement.

KYC (Know Your Customer) Process: mae 44 requires an identity verification process for all new members. The following documents may be required:

• A copy of the Malaysian identity card (MyKad) — both sides
• Proof of current address (utility bill or bank statement not older than 3 months)
• A selfie holding your identification card (if required)
• Supporting documents for withdrawals of RM5,000 and above

Failure to provide the requested KYC documents within 14 days may result in account suspension until verification is complete. All information you provide to mae 44 must be truthful, accurate, and current. Providing false or misleading information is a serious violation and may result in account closure.

Mae 44 believes responsible entertainment is a shared right and responsibility. We provide a range of tools to help players manage their gaming experience in a smarter, healthier way. For full details, please visit our Responsible Gaming .

Self-Control Tools Available at mae 44:

• Deposit Limit: Set daily, weekly, or monthly deposit limits that cannot be increased within a 24-hour period
• Betting Limits: Set a maximum limit on how much you can wager in a single match or session
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days
• Self-Exclusion: Exclude yourself from the platform for 3 months, 6 months, 1 year, or permanently
• Time Reminder: Set play-time reminders to ensure you don't game for too long

Mae 44 reserves the right to suspend, restrict, or close any member's account for the following reasons, without prior notice in cases of serious violation:

• Violation of any part of these Terms & Conditions
• Fraud, hacking, or any attempt to exploit system vulnerabilities
• Providing false information during registration or the KYC process
• Found to be using unauthorised bot software or automation tools
• Abuse of the bonus or promotions system
• Money laundering activities or suspicious transactions
• Request by a competent authority
• Inactive for more than 12 consecutive months

For accounts inactive for more than 12 months, mae 44 reserves the right to impose a monthly administrative fee of RM10 on the account balance until the balance is depleted or the account is reactivated. A notification will be sent to the registered email address before any fee is charged.

To voluntarily close your account, please contact mae 44 support via live chat. All valid balances will be processed for withdrawal within 3 business days after the closure request is confirmed.

Mae 44's services are provided on an "as-is" basis. While we strive to keep the platform running without interruption, mae 44 does not guarantee that services will always be available, error-free, or that all information on the platform will be accurate at all times.

Mae 44 is not liable for:

• Financial losses resulting from unfavourable betting outcomes
• Service disruptions caused by factors beyond our control (natural disasters, internet infrastructure issues)
• Losses resulting from unauthorised access to your account due to your own negligence
• Technical issues with the user's device or internet connection
• Indirect, consequential, or punitive losses under any circumstances

Mae 44's maximum liability to any member under any circumstance is limited to the total amount deposited by that member in the 30 days prior to the liability claim being made.

Mae 44 reserves the right to amend, update, or change any part of these Terms & Conditions at any time at our sole discretion. Members will be notified of any material changes via email or an on-platform notice at least 14 days prior amendment takes effect.

Your continued use of the mae 44 platform after any amendments take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you may close your account before the effective date without penalty.

The "Updated" date at the top of this document reflects the date these Terms & Conditions were last revised. The latest version will always be available at mae44.plus/terms-conditions.

If you have any questions, concerns, or feedback regarding these Terms & Conditions or your use of the mae 44 platform, please contact our support team through the following channels:

• Live Chat: Available 24/7 directly on the mae44.plus platform — the fastest way to get a response
• Email: support@mae44.plus — we aim to respond within 2 hours

For enquiries related to responsible gaming or self-exclusion, please visit the Responsible Gaming or contact support directly for this matter.

For enquiries relating to privacy and personal data protection, please refer to Privacy Policy or contact our data protection officer at privacy@mae44.plus.